PAYMENTS & SHIPPING

PAYMENTS
All payments are processed by Stripe or ApplePay secure payment, just enter your credit or debit card details and the payment will be processed. We do not store credit card details. You will need to provide these each time you make a purchase in store, online or over the phone.

 DELIVERY
Postage starts at £5.55 for Royal Mail Signed For - depending upon weight. For delivery outside of the UK please email for a quote - mail@storyinbray.com

Free Delivery within 5 miles of SL6 2BG only

RETURNS POLICY
We hope that you are happy with your purchase however if you aren’t completely satisfied please get in touch!

Email – mail@storyinbray.com for all queries and returns

Please contact us within 48 hours of receiving item(s) to confirm return. Return by “First Class Signed For” post within 7 days of receiving email confirmation and retain postage receipt. The goods must be in new, perfect condition.

Please also include your original receipt. You will be issued a full refund, (excluding postage), upon receipt and inspection of the goods.

Please note: There are NO returns on sale items and jewellery.

Please ensure you have appropriate insurance when returning valuable items. We cannot accept responsibility for goods lost or damaged in transit. Taxes incurred when returning shipped items from overseas to be covered by the customer.

ANY GIFT VOUCHERS OR STORE CREDIT IS VALID FOR A PERIOD OF 6 MONTHS

CANCELLATION OF ORDER

You have the right to cancel your order but if the order has been processed and shipped by the warehouse it will not be possible for us to stop the shipment. You will need to follow our standard returns procedure – contact mail@storyinbray.com for further information on how to do so.

MAILING LIST
We will never pass on your details to any 3rd party. We send newsletters to our customers occasionally to inform you of new products and events. You have to have actively opted in to receive our newsletter. If you do not wish to receive our newsletter please unsubscribe.

PRIVACY POLICY

Story in Bray Ltd is committed to protecting your personal information and we respect your privacy so here is an explanation of how we collect, use and store information when you shop with us. All in accordance to the new laws and legislation concerning the protection of personal information.  

When you shop with us online you can browse our website without sharing any of your information. When you make a purchase your information is safely secured through our web provider, Squarespace. You can read their Privacy policy here - 

Privacy Policy - Squarespace

Your shopping history and personal details remain accessible. This helps us to be able to track questions and concerns you have with any of our products and services.

 CARD DETAILS -  We do not store credit card details. You will need to provide these each time you make a purchase in store, online or over the phone.

MARKETING AND NEWSLETTER - We send newsletters to our customers occasionally to inform you of new products and events. You have to have actively opted in to receive our newsletter. If you do not wish to receive our newsletter please unsubscribe. We will not share this information with any other third parties.

COOKIES POLICY - Cookies are widely used to improve your shopping experience. They help to analyse site traffic, keep track of your shopping basket and generally show how a site is being used. We use cookies on our website to track data and all is done in accordance to the UK/EU cookie law.

We will at all times comply with the standard procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure, however please remember that sending information over the internet is not completely secure and we cannot guarantee the security of your data whilst in transit so any data you do send is at your own risk. We have procedures and security features in place to keep your information secure once we receive it.

Changes in legislation may require us to change our Privacy Policy from time to time and if so, we will notify you. However, you should always review our Privacy Policy regularly to ensure you are aware of how we collect and use information about you.

The purpose of us gathering information is purely to improve the service we can give to you. If there are any aspects of information that you would like to update or remove, please login to your account online or email the address below and we will help you.

Please ensure you are happy with this policy and if not, please do not use the site. Furthermore, if you have any queries at all to do with our privacy policy, please email mail@storyinbray.com
 
By ordering any of our products from the website you agree to the above terms and conditions.